Patient Relations Representative

New York Plastic Surgical Group

Town of Babylon (NY)

On-site

USD 28,000 - 32,000

Part time

10 days ago

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Benefits offered by this job

Health benefits

Voluntary benefits

PTO 19 days + 8 holidays

401(k) plan with match

Employee discounts at Deep Blue MedSpa

PLUM and Work Advantage discounts

Job summary

New York Plastic Surgical Group in Babylon, NY is seeking a Part Time Patient Relations Representative to serve as a customer service liaison between patients and all departments. The role requires strong telephone and internet skills, proficiency in scheduling, and delivering exemplary service.

Responsibilities include answering inquiries by phone or email, scheduling appointments for multiple locations, processing registrations and payments, and maintaining HIPAA compliance while delivering a

Qualifications

High school diploma or GED required.
Working knowledge of insurance plans.
Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
Excellent communication, organization and problem-solving abilities.

Responsibilities

Prepare the office for daily operations and print physician schedules.
Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations.
Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service.
Manage patient registration, update demographic information, create superbills, and process payments.
Maintain cleanliness and organization of waiting areas and office spaces.
Open/close office and satellite locations and participate in meetings and trainings.

Skills

Customer service

Telephone skills

Interpersonal skills

Problem-solving

Spanish or Mandarin (plus)

Insurance knowledge

Microsoft Office

Scheduling proficiency

Education

High school diploma or GED

Tools

Excel

Outlook

PowerPoint

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Relations Representative

Part Time Babylon, NY, US

Salary Range: $20.00 To $23.00 Hourly

About Us:

New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Job Summary:

Serve as a customer service liaison between patients and all departments at New York Plastic Surgical Group. This role requires superior telephone and internet skills, proficiency in scheduling, and delivering exemplary customer service.

Required Experience:

Working knowledge of insurance plans
Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
Effective communication, interpersonal, organizational, and problem-solving skills
Detail-oriented, able to multitask, and provide excellent customer service
Spanish or Mandarin language skills are a plus.

Key Responsibilities:

Prepare the office for daily operations and print physician schedules.
Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations.
Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service.
Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa.
Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations.
Manage patient registration, update demographic information, create superbills, and process payments (including Brilliant Distinctions points and digital coupons).
Maintain cleanliness and organization of waiting areas, coffee bars, and office spaces.
Ensure proper opening and closing of office and satellite locations.
Participate in departmental meetings, training sessions, and company events (virtually or in person).
Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User.
Deliver exceptional customer service in all patient interactions, ensuring a positive and professional experience.

Satellite Office Responsibilities:

Open/close office, prepare for the day, turn on phone systems, secure office at night, and handle night deposits.
Confirm appointments and communicate cancellation policies to patients.
Manage Deep Blue Med Spa product knowledge, inventory, and sales including gift cards and packages.
Run financial reports, reconcile injectables, and assist with office supply and backbar inventory.
Scan and distribute super bills, prepare HIPAA documents, and maintain patient paperwork grids.
Perform additional duties as requested by Satellite Manager or Lead PRR.

Education Requirements:

High school diploma or GED required.

WHAT WE OFFER:

Comprehensive Health Benefits: Medical, Dental, and Vision Coverage.
Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
Paid Time Off:19 PTO days per year, in addition to 8 paid holidays.
Retirement Benefits:401(k) plan with a discretionary company match.
Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.
Additional discounts through PLUM and Work Advantage programs.