Patient Relationship Representative

Cosmetic Physician Partners, LLC; New York, Northern (NY, KY); Hybrid; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K plan

Job summary

Deep Blue Med Spa in New York is seeking a Patient Relationship Representative to serve as the friendly, professional face of the clinic. You will greet clients, coordinate appointments, and support a seamless patient journey across the front desk and treatment areas.

The role emphasizes delivering exceptional service, managing payments, and supporting sales and inventory while learning Deep Blue's services to answer questions confidently. Evening and Saturday shifts are required.

Qualifications

• Minimum 2 years experience in a Medspa, hospitality or retail setting, preferably in a luxury market.
• Strong interpersonal and communication skills with a focus on patient experience.
• Ability to handle front-desk duties, scheduling, payments and patient check-out.

Responsibilities

• Greet and check in patients, providing a warm, professional welcome and accurate data entry.
• Escort patients to exam rooms and maintain clean, ready spaces between appointments.
• Manage front desk operations including scheduling, calls, voicemail, and chart preparation.

Skills

Front desk

Customer service

Scheduling

Cash handling

Retail knowledge

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Deep Blue Med Spa, one of our valued partners, is looking for a Patient Relationship Representative to join their fast-growing, state-of-the-art clinic located in New York.

Deep Blue Med Spa is an award-winning medical spa specializing in advanced aesthetic and wellness treatments. Our team of experienced physician assistants, nurse practitioners, and medical aestheticians is dedicated to providing personalized care through customized treatment plans designed to help every patient look and feel their best.

About the role

As a Patient Relationship Representative, you will serve as an ambassador for our Med spas, ensuring every client experience reflects our philosophy of care, excellence, and human connection.

In this role, you will take the time to understand each client’s individual needs, thoughtfully coordinate appointments, and elevate every touchpoint of the client journey. By creating exceptional experiences and building lasting relationships, you will help shape each client’s impression of the brand.

• Greet and check in patients, ensuring a warm, professional welcome while collecting and accurately entering patient information.
• Escort patients to exam rooms, maintain comfort, and ensure rooms are clean, organized, and prepared between appointments.
• Manage front desk operations including scheduling, phone calls, voicemail, patient check‑outs, chart preparation, and administrative tasks.
• Process payments, balance daily transactions, complete end‑of‑day paperwork, and support retail inventory management and sales.
• Learn about Deep Blue's services and products so you can confidently answer questions and support an exceptional patient experience.

Compensation

The appointed candidate will be offered an hourly rate starting at 21$, plus the opportunity for commission, a comprehensive benefits package including: medical, dental, vision, a paid time off program, aesthetic perks and a 401K plan with employer contributions.

Qualifications

Minimum 2 years experience in a Medspa, hospitality or retail experience preferably gained within a high end or luxury market.

Work Schedule

This is a full-time position of up to 38 hours per week , with a rotating schedule. Our clinics are open Monday through Thursday from 9:00 AM to 8:00 PM , and Friday and Saturday from 9:00 AM to 6:00 PM .

Please note that evening and Saturday availability is required for this role.