Patient Experience Specialist II

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to manage patient scheduling, check-in, checkout and follow-up communications. You will serve as a liaison among physicians, patients, the office, and insurance providers while handling payments at checkout.

The role emphasizes compliance, confidentiality, and alignment with the system's Mission, Vision and Values. Strong communication, multitasking and dependability are essential in a busy healthcare setting.

Qualifications

• Must have computer, keyboard and data input skills.
• Pleasant and professional demeanor required.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Dependability/reliability required.

Responsibilities

• Performs patient scheduling, check-in, checkout and follow-up communications.
• Acts as liaison between physician, patient, office and insurance company.
• Handles patient payments and collections at checkout.
• Maintains confidentiality and complies with standards.

Skills

Data input skills

Pleasant, professional demeanor

Relationship building

Initiative and self-direction

Multitasking

Dependability

Education

High School Diploma, GED or Certificate

Tools

EHR/EMR

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Access

Job description

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to manage patient scheduling, check-in, checkout and follow-up communications. You will serve as a liaison among physicians, patients, the office, and insurance providers while handling payments at checkout.

The role emphasizes compliance, confidentiality, and alignment with the system's Mission, Vision and Values. Strong communication, multitasking and dependability are essential in a busy healthcare setting.