Patient Relations Specialist II - Scheduling & Liaison

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a front desk/patient access professional to manage patient scheduling, check-in, checkout and follow-up activities. You will act as a liaison between physicians, patients, facilities and insurance providers while ensuring confidentiality and compliance with regulations.

The role supports the organization’s Mission, Vision and Values with a positive attitude and professional conduct during daytime shifts, typically 8:00 to 5:00, in a hospital

Qualifications

• Must have computer, keyboard and data input skills.
• Must be pleasant and professional in demeanor.
• Must establish and maintain effective working relationships.
• Must demonstrate initiative and self-direction.
• Must perform multiple tasks simultaneously with proficiency and efficiency.
• Must be dependable/reliable.
• Preferred: some college or vocational training.
• Preferred: at least 1 year of experience in a physician office.
• Preferred: knowledge of EHR/EMR.
• Preferred: knowledge of medical terminology.
• Preferred: skills in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).
• Preferred: professional, neat appearance with strong oral and written communication skills.
• Preferred: basic knowledge of third party payers.

Responsibilities

• Schedule patients, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle collections of monies at checkout.
• Maintain confidentiality and comply with standards.

Skills

Computer skills

Professional demeanor

Relationship building

Initiative

Multitasking

Reliability

Education

HS Diploma/GED

Tools

EHR/EMR

Job description

Sarasota Memorial Health Care System is seeking a front desk/patient access professional to manage patient scheduling, check-in, checkout and follow-up activities. You will act as a liaison between physicians, patients, facilities and insurance providers while ensuring confidentiality and compliance with regulations.

The role supports the organization’s Mission, Vision and Values with a positive attitude and professional conduct during daytime shifts, typically 8:00 to 5:00, in a hospital