Patient Experience Coordinator II

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a front desk patient services specialist to support scheduling, check-in, checkout, and patient follow-up activities. The role serves as a liaison among physicians, patients, the facility and insurance companies, and handles collections at checkout while upholding confidentiality and compliance.

The position emphasizes a positive organizational attitude and alignment with the system's Mission, Vision and Values in daily interactions.

Qualifications

• Must have computer, keyboard and data input skills.
• Pleasant and professional demeanor is required.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with accuracy.
• Dependability and reliability are essential.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Collect monies from patient at checkout.
• Ensure compliance with all standards and maintain confidentiality.
• Demonstrate a positive attitude and align with the organization’s Mission, Vision and Values.

Skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Dependability

Education

High School Diploma/GED/Certificate

Tools

EHR/EMR

Job description

Sarasota Memorial Health Care System is seeking a front desk patient services specialist to support scheduling, check-in, checkout, and patient follow-up activities. The role serves as a liaison among physicians, patients, the facility and insurance companies, and handles collections at checkout while upholding confidentiality and compliance.

The position emphasizes a positive organizational attitude and alignment with the system's Mission, Vision and Values in daily interactions.