Patient Experience Specialist I - Growth & Certifications

SEES Management Solutions; Homewood (AL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights or weekends

Paid uniforms

Paid vacation and holidays

Tuition reimbursement opportunities

Referral bonus opportunities

Discount on designer eyewear

Paid certified accreditation program

Job summary

Atlantic Vision Partners in Homewood, AL seeks a Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for delivering positive patient experiences. Healthcare or service industry background is preferred. Full-time with benefits offers a stable, patient-centered environment.

Qualifications

• High School diploma or GED; associate degree preferred.
• Excellent computer literacy and typing skills.
• Healthcare/service industry experience preferred.
• Strong communication and interpersonal abilities.
• Ability to multi-task and prioritize in a clinical setting.

Responsibilities

• Answer calls on a multi-line phone system and respond to inquiries promptly.
• Register patients and verify records are up-to-date.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Process medical record requests.
• Collect and process payments from patients.
• Conduct daily reconciliation of cash reports and monies collected.
• Complete other functions as requested by management.

Skills

Strong communication

Empathetic nature

Attention to detail

Computer literacy

Team player

Patient service

Education

High School diploma or GED

Associate degree preferred

Job description

Atlantic Vision Partners in Homewood, AL seeks a Patient Experience Specialist I to welcome clients, manage calls, and handle patient check-ins and check-outs with empathy.

The ideal candidate has strong computer skills, typing proficiency, and a passion for delivering positive patient experiences. Healthcare or service industry background is preferred. Full-time with benefits offers a stable, patient-centered environment.