Patient Experience Front Desk Specialist

EyeCare Associates, Inc.; Hueytown (AL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

EyeCare Associates, Inc. in Hueytown, AL seeks a Front Office Specialist to be the first point of contact and to manage check-in/out for patients.

The role emphasizes delivering a world-class Total Patient Experience and strong administrative support in a clinical setting. The position requires excellent customer service, professional communication, and proficiency with Microsoft Office; HIPAA compliance is essential.

Qualifications

• Minimum 1 year in a position interacting with customers/patients
• Experience in a medical/ophthalmic setting preferred
• Must be able to provide proof of identity and right to work in the United States

Responsabilités

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Connaissances

Customer service

Attention to detail

HIPAA compliance

Formation

High school diploma or GED

Outils

Microsoft Excel

Word

PowerPoint

Outlook

Description du poste

EyeCare Associates, Inc. in Hueytown, AL seeks a Front Office Specialist to be the first point of contact and to manage check-in/out for patients.

The role emphasizes delivering a world-class Total Patient Experience and strong administrative support in a clinical setting. The position requires excellent customer service, professional communication, and proficiency with Microsoft Office; HIPAA compliance is essential.