Patient Experience Specialist — Growth & Mentorship

Ivy Rehab Network; Monroe (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Best Employer recognition

Mentorship and career guidance

Professional development

Paid time off

Bonus incentives

Access to care partnerships

Job summary

Ivy Rehab Network is seeking a Patient Coordinator to join our Monroe, CT clinics. You will greet patients, schedule appointments, answer calls, verify insurance, obtain authorizations, and collect payments to support top-tier care across physical, occupational, and speech therapies.

You will work closely with clinicians and staff to ensure smooth operations, excellent patient experiences, and clinic performance. A rewarding environment with growth opportunities awaits.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in MS Office applications (Excel, Word, Outlook).
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and help maintain clinic performance.
• Collaborate with clinicians and team to deliver excellent patient care.

Skills

Microsoft Office

Excel

Word

Outlook

Tools

Microsoft Office Suite

Job description

Ivy Rehab Network is seeking a Patient Coordinator to join our Monroe, CT clinics. You will greet patients, schedule appointments, answer calls, verify insurance, obtain authorizations, and collect payments to support top-tier care across physical, occupational, and speech therapies.

You will work closely with clinicians and staff to ensure smooth operations, excellent patient experiences, and clinic performance. A rewarding environment with growth opportunities awaits.