Patient Access & Experience Specialist

Tennessee Orthopaedic Alliance; Columbia (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Tennessee Orthopaedic Alliance (TOA) is the state's largest orthopedic surgery group with 35+ locations. The Patient Service Representative is the friendly face at the front desk, delivering compassionate patient service and coordinating with clinicians and staff to ensure smooth visits.

Ideal candidates bring a high school diploma, strong communication, and teamwork skills, with experience in a healthcare setting.

Qualifications

• Focused on patient satisfaction and empathetic interactions.
• Teamwork and collaboration with clinical and administrative colleagues.
• Excellent communication with patients and staff; strong written and verbal skills.
• Problem solving to handle scheduling, insurance, and patient questions.
• High attention to detail in forms, documentation, and coding.
• Proficiency with Microsoft Office; experience with EHR systems (NextGen preferred).
• Punctual attendance and reliability in a clinic setting.
• Healthcare clinic/office experience preferred but not required.

Responsibilities

• Demonstrate exceptional customer service and patient focus to make each encounter positive.
• Work closely with clinical colleagues and administrative teammates to form a cohesive, high performing team.
• Verify patient demographic information upon arrival; update insurance details.
• Scan insurance cards and licenses; enter referrals and link to cases.
• Collect copayments and balances; prep daily clinics and print documents.
• Create a record of appointments and encounters; ensure accurate documentation.
• Schedule follow-up appointments as needed; assist with front desk tasks.

Skills

Patient service

Teamwork

Communication

Problem solving

Attention to detail

Microsoft Office

EHR/NextGen

Attendance/Punctuality

Healthcare experience

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

NextGen EHR

Job description

Tennessee Orthopaedic Alliance (TOA) is the state's largest orthopedic surgery group with 35+ locations. The Patient Service Representative is the friendly face at the front desk, delivering compassionate patient service and coordinating with clinicians and staff to ensure smooth visits.

Ideal candidates bring a high school diploma, strong communication, and teamwork skills, with experience in a healthcare setting.