Patient Experience Specialist – Front Desk & Scheduling

Central Ohio Primary Care; Westerville (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Central Ohio Primary Care in Westerville, OH is seeking a front desk registration clerk to be the first point of contact for patients, handling check-in, insurance verification and scheduling. You will communicate with clinical staff to ensure smooth patient flow and deliver a positive visit experience.

The role requires strong interpersonal and organizational skills, proficiency with EHR systems and the ability to multi-task in a fast-paced environment while protecting patient privacy under

Qualifications

• Preferred: 1 year of administrative experience in a healthcare setting
• Required: High School diploma or GED
• Knowledge of HIPAA guidelines and patient privacy practices

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escape inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Interpersonal skills

Verbal communication

Organization

Written communication

HIPAA knowledge

Customer service

EHR systems

Data entry

Team collaboration

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Central Ohio Primary Care in Westerville, OH is seeking a front desk registration clerk to be the first point of contact for patients, handling check-in, insurance verification and scheduling. You will communicate with clinical staff to ensure smooth patient flow and deliver a positive visit experience.

The role requires strong interpersonal and organizational skills, proficiency with EHR systems and the ability to multi-task in a fast-paced environment while protecting patient privacy under