Patient Experience Front Desk Specialist

Mercy; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role emphasizes strong communication, privacy compliance, and compassionate customer service in a healthcare setting.

The PSR will interact with patients, protect patient privacy, and support clinic processes while adapting to a dynamic environment and completing required training

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills and data entry.
• Excellent customer service and professionalism.
• Ability to maintain confidentiality per privacy policies.
• Detail-oriented with accuracy in data handling.
• Adaptable in a fast-paced healthcare front desk.

Skills

Communication

Data entry

Customer service

Privacy compliance

Attention to detail

Adaptability

Training completion

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The role emphasizes strong communication, privacy compliance, and compassionate customer service in a healthcare setting.

The PSR will interact with patients, protect patient privacy, and support clinic processes while adapting to a dynamic environment and completing required training