Patient Experience Specialist — Front Desk & Scheduling

Elliot Health System; New Hampshire; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Disability & life insurance

Tuition reimbursement

403(b) Retirement Savings Plan

Competitive pay

Job summary

Elliot Health System is seeking a front desk/clerical support representative to greet and register patients, answer phones, schedule appointments, and manage patient charges and demographics at the front desk.

The position emphasizes accuracy in collecting payments, updating medical records, and coordinating referrals. A high school diploma and proficiency in MS Office are required; healthcare experience is preferred, with a standard M-F 8-5 schedule.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.
• Proficient in MS Office.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Skills

MS Office

Education

High School Diploma or equivalent

Job description

Elliot Health System is seeking a front desk/clerical support representative to greet and register patients, answer phones, schedule appointments, and manage patient charges and demographics at the front desk.

The position emphasizes accuracy in collecting payments, updating medical records, and coordinating referrals. A high school diploma and proficiency in MS Office are required; healthcare experience is preferred, with a standard M-F 8-5 schedule.