Patient Experience Specialist – Front Desk & Scheduling

Healthstartn; Morristown (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Healthstartn in Morristown, TN is looking for a Patient Services Representative to greet patients and manage records. Responsibilities include verifying patient information, ensuring appointment accuracy, and maintaining a courteous demeanor while handling phone calls. Candidates should have strong customer service skills and a High School Diploma or equivalent. Knowledge of EMR systems and the ability to handle stressful situations are essential for this role.

Qualifications

• Demonstrates current competencies such as typing or data entry.
• Familiar with phone system, copiers, and fax machines.
• Can screen and direct calls in a courteous and expeditious manner.

Responsibilities

• Greets and registers patients in a prompt and courteous manner.
• Verifies necessary information in the patient record.
• Maintains and updates appointment schedules.

Skills

Typing or data entry

Knowledge of clinic/medical practice procedures

Customer service skills

Ability to screen and direct calls

Calm under stress

Teamwork abilities

Education

High School Diploma or Equivalent

Tools

EMR (Athena)

Job description

Healthstartn in Morristown, TN is looking for a Patient Services Representative to greet patients and manage records. Responsibilities include verifying patient information, ensuring appointment accuracy, and maintaining a courteous demeanor while handling phone calls. Candidates should have strong customer service skills and a High School Diploma or equivalent. Knowledge of EMR systems and the ability to handle stressful situations are essential for this role.