Patient Experience Specialist: Front Desk & Scheduling

Paycom - ATS; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account (HSA)

Dental Insurance

Life Insurance

Disability Insurance

Part-Time 401(k)

Paid Time Off

Paid Holidays

Job summary

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, schedule appointments, and process payments. You will balance transactions daily, facilitate referrals, and maintain patient charts within the practice management and EMR systems.

This role requires professional communication, accuracy, and a courteous front-desk presence. Experience in a medical office or customer service, familiarity with scheduling and insurance verification, and proficiency with

Qualifications

• Minimum of two years of experience in a medical office or customer service.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of basic managed care terminology and practices.
• Familiarity with scheduling and rearranging appointments effectively.
• Bi-lingual is a plus, not required.

Responsibilities

• Answer the telephone professionally and pleasantly; screen calls and schedule appointments.
• Verify demographics and insurance information; obtain and verify patient data.
• Register patients and collect payment at time of service; post charges and payments.
• Balance daily transactions and prepare deposits; file and organize patient charts.
• Maintain reception area neat and ensure confidentiality per HIPAA.

Skills

Customer service

Cash handling

Communication

Multitasking

HIPAA knowledge

Bi-lingual (English/Spanish)

Education

High school diploma

Tools

GE Centricity EMR

Practice management software

Microsoft Office

Job description

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, schedule appointments, and process payments. You will balance transactions daily, facilitate referrals, and maintain patient charts within the practice management and EMR systems.

This role requires professional communication, accuracy, and a courteous front-desk presence. Experience in a medical office or customer service, familiarity with scheduling and insurance verification, and proficiency with