Patient Experience & Front Desk Coordinator

Allergy Partners; Evanston, Des Plaines, Chicago (IL, IL, IL); On-site; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account (HSA)

Dental Insurance

Life Insurance

Disability Insurance

Job summary

Allergy Partners is hiring a Patient Service Representative in Evanston, IL. The role involves greeting patients, registering them for visits, answering calls, scheduling appointments, collecting payments, and posting charges.

The position requires a patient-focused approach and experience in a medical office or customer service environment. The team values compassionate care and professional growth, with a supportive front-office environment.

Qualifications

• Minimum two years of experience in a medical office or customer service position.
• Strong communication and payment collection skills.
• Familiarity with scheduling and patient registration processes.
• Bi-lingual is a plus, not required.
• Proficiency with basic office software and EMR systems.

Responsibilities

• Register patients and greet them professionally.
• Answer and screen phone calls; schedule appointments and provide estimated charges.
• Balance daily transactions and reconcile payments per policy.
• Collect payments and process referrals/test scheduling as needed.
• Maintain front office equipment and manage patient charts.

Skills

Customer service

Cash handling

Appointment scheduling

HIPAA compliance

Bilingual (not required)

Education

High school diploma

Tools

GE Centricity

Job description

Allergy Partners is hiring a Patient Service Representative in Evanston, IL. The role involves greeting patients, registering them for visits, answering calls, scheduling appointments, collecting payments, and posting charges.

The position requires a patient-focused approach and experience in a medical office or customer service environment. The team values compassionate care and professional growth, with a supportive front-office environment.