Patient Experience Specialist - Front Desk & Insurance

Select Medical; Reston (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical/Vision/Dental coverage

401(k) with company match

Life and disability protection

Job summary

Select Medical in Reston, VA seeks a Patient Service Specialist to manage front desk and patient flow at the outpatient center. You will greet patients, register them, and guide them through their visit and next appointment, while supporting insurance verifications and payments.

The role requires coordinating with attorneys, insurers, translation services, and internal teams to ensure smooth operations. You will handle scheduling and payer communications in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• 1 year of front desk experience.
• 1 year of medical office experience.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys, insurance companies and translators, and coordinate with operational leaders and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Scheduling

Insurance verification

Medical office coordination

Education

High School Diploma/GED

Tools

Scheduling software

Medical office software

Job description

Select Medical in Reston, VA seeks a Patient Service Specialist to manage front desk and patient flow at the outpatient center. You will greet patients, register them, and guide them through their visit and next appointment, while supporting insurance verifications and payments.

The role requires coordinating with attorneys, insurers, translation services, and internal teams to ensure smooth operations. You will handle scheduling and payer communications in a busy clinical setting.