Patient Experience Specialist - Front Desk (Healthcare)

DAP Health; Coachella (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

DAP Health in Coachella, CA seeks a Patient Services Representative to greet patients, register new and returning patients, and coordinate appointments in a fast-paced health care environment.

You will process insurance information, assist with MyChart, handle phone inquiries, and support the Care Coordinator team to connect patients with needed resources.

The role requires strong customer service, bilingual Spanish/English preferred, and familiarity with EHR and HIPAA standards.

Qualifications

• MS Office proficiency and ability to use basic software
• Experience entering patient data into databases and EHR systems
• Strong written and verbal communication with patients and colleagues
• Outstanding customer service skills in a healthcare setting
• Bilingual Spanish/English preferred

Responsibilities

• Greet and assist patients with warmth, ensuring a welcoming visit
• Register new patients and re-engaged patients, collecting demographics
• Verify insurance eligibility and assist with appointments and referrals
• Answer calls promptly and return voicemails by next business day
• Help patients enroll in MyChart and use tablets for forms
• Input data into the EHR and scan registrations

Skills

MS Office

Database input

Communication

Customer service

Bilingual Spanish/English

Education

Medical front office experience

Job description

DAP Health in Coachella, CA seeks a Patient Services Representative to greet patients, register new and returning patients, and coordinate appointments in a fast-paced health care environment.

You will process insurance information, assist with MyChart, handle phone inquiries, and support the Care Coordinator team to connect patients with needed resources.

The role requires strong customer service, bilingual Spanish/English preferred, and familiarity with EHR and HIPAA standards.