Patient Experience Specialist - Front Desk Coordination

2101 Edward Health Ventures; Lombard (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Job summary

Endeavor Health is seeking a Patient Service Representative to manage front desk duties at 130 S Main Street, Lombard, IL and 1200 S York Street, Elmhurst, IL. This full-time role requires greeting patients, scheduling, and EPIC registration, with travel to off-site locations as needed.

The position entails processing charges and payments, interpreting benefits, and supporting clinic operations. Bilingual Spanish helpful but not required.

Qualifications

• High School Diploma or GED required.
• Keyboard and computer skills required.
• A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location.
• If the incumbent uses their personal vehicle, evidence of automobile liability coverage may be requested.

Responsibilities

• Under general supervision and according to established policies and procedures, provides front desk coverage.
• Answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, schedules tests, verifies insurance eligibility and interprets benefits.
• Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and recording payments.
• Clinic set-up and other office support.

Skills

Computer skills

Education

High School Diploma or GED

Tools

EPIC

Job description

Endeavor Health is seeking a Patient Service Representative to manage front desk duties at 130 S Main Street, Lombard, IL and 1200 S York Street, Elmhurst, IL. This full-time role requires greeting patients, scheduling, and EPIC registration, with travel to off-site locations as needed.

The position entails processing charges and payments, interpreting benefits, and supporting clinic operations. Bilingual Spanish helpful but not required.