Patient Experience Specialist – Front Desk & Care Support

CRH Healthcare, LLC; Tallahassee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Annual Merit Increases

Job summary

CRH Healthcare, LLC is seeking a Patient Services Representative for our urgent care clinics in Tallahassee, FL. This role serves as the first point of contact, greeting patients and handling check-in, insurance verification, and copay collection.

The ideal candidate has a high school diploma, at least 1 year Front desk experience, strong customer service, and the ability to work up to 12-hour shifts. Training provided.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of reception/front desk experience.
• Customer service experience in a healthcare outpatient setting preferred.
• Ability to work up to 12-hour shifts during the week or weekend as needed.
• Ability to escort or transport patients by wheelchair or stretcher when needed.
• Detail-oriented with excellent interpersonal communication skills.
• Basic computer skills including familiarity with electronic medical records.
• Types 25 words per minute.

Responsibilities

• Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
• Check in patients, verify insurances, update necessary patient information in the system, and collect copay.
• Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers.
• Promptly answer incoming phone calls.
• Maintain a neat and orderly waiting room.
• Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.
• Responsible for opening and closing clinic procedures and reporting.
• Perform additional clerical duties as necessary.

Skills

Customer service

Front desk experience

Communication skills

EMR familiarity

Typing 25 wpm

Education

High school diploma or equivalent

Tools

EMR system

Job description

CRH Healthcare, LLC is seeking a Patient Services Representative for our urgent care clinics in Tallahassee, FL. This role serves as the first point of contact, greeting patients and handling check-in, insurance verification, and copay collection.

The ideal candidate has a high school diploma, at least 1 year Front desk experience, strong customer service, and the ability to work up to 12-hour shifts. Training provided.