Patient Experience Specialist - Front Desk & Call Center

Dockside Dermatology LLC; Millersville (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Dockside Dermatology LLC in Millersville, Maryland is seeking a Phone and Front Desk Receptionist to provide an outstanding first impression and smooth patient flow. You will handle high call volume, schedule appointments, verify insurances, and manage EMR entries while supporting a fast-paced dermatology office.

The role requires strong communication, multitasking, and reliability. Some travel to the Annapolis location may be required to cover needs across sites.

Qualifications

• Prior experience in a fast-paced medical office is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work across two locations as needed.

Responsibilities

• Answer high-volume phone calls and greet patients.
• Schedule and update patient appointments in the EMR.
• Verify insurance and referrals prior to visits.
• Maintain accurate patient records and coordinate with clinical staff.
• Assist with front-desk duties and provide a welcoming first impression.

Skills

Customer service

Professional communication

Call handling

Scheduling

Insurance verification

Multitasking

Team player

EMR familiarity

Tools

EMR software

Job description

Dockside Dermatology LLC in Millersville, Maryland is seeking a Phone and Front Desk Receptionist to provide an outstanding first impression and smooth patient flow. You will handle high call volume, schedule appointments, verify insurances, and manage EMR entries while supporting a fast-paced dermatology office.

The role requires strong communication, multitasking, and reliability. Some travel to the Annapolis location may be required to cover needs across sites.