Patient Experience Specialist - Front Desk (4 Days)

UnityPoint Health; Clive (IA); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Parental leave

401K matching

Dental insurance

Health insurance

Paid holidays

Short/Long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Descrizione del lavoro

UnityPoint Health is hiring an Experience Specialist/Receptionist for the Clive OB/GYN clinic. You will be the first point of contact, delivering a warm, professional welcome and handling front desk tasks to support smooth patient flow.

Responsibilities include patient check-in/check-out, guiding patients, updating appointment and insurance information, and maintaining confidentiality in line with UPH standards.

Competenze

• High School Diploma or equivalent required.

Mansioni

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures and provides non‑medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Formazione

High School Diploma or equivalent

Descrizione del lavoro

UnityPoint Health is hiring an Experience Specialist/Receptionist for the Clive OB/GYN clinic. You will be the first point of contact, delivering a warm, professional welcome and handling front desk tasks to support smooth patient flow.

Responsibilities include patient check-in/check-out, guiding patients, updating appointment and insurance information, and maintaining confidentiality in line with UPH standards.