Patient Experience Specialist (Front Desk) | Healthcare

UnityPoint Health; Moline (IL); In loco; USD 21.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full Time Benefits

Descrizione del lavoro

UnityPoint Clinic SouthPark Pointe Family Medicine in Moline, IL is seeking an Experience Specialist/Receptionist to be the first point of contact for patients and visitors. You will manage front desk tasks and ensure a welcoming, professional environment during 40 hours per week, 8:00 AM–5:00 PM.

This role blends administrative duties with strong customer service to support the clinic's efficiency and reputation.

Competenze

• 1+ year of customer service or front desk experience preferred
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems including Microsoft Office and scheduling platforms
• Professional appearance and demeanor
• High School Diploma or GED required

Mansioni

• Greet patients and visitors warmly and professionally
• Check patients in/out, verify information, update records
• Schedule, confirm, and manage appointments in the EHR system
• Answer calls, respond to inquiries, direct calls to departments
• Collect and process payments, issue receipts, assist with billing questions
• Maintain patient record confidentiality and HIPAA compliance
• Monitor waiting area for cleanliness and flow of traffic
• Coordinate with clinical staff to manage patient flow
• Perform general admin tasks (data entry, filing, faxing, scanning)
• Assist onboarding new patients and educate on clinic policies

Conoscenze

Customer service

Front desk

Communication skills

Detail oriented

Computer skills

Formazione

High School Diploma or GED

Descrizione del lavoro

UnityPoint Clinic SouthPark Pointe Family Medicine in Moline, IL is seeking an Experience Specialist/Receptionist to be the first point of contact for patients and visitors. You will manage front desk tasks and ensure a welcoming, professional environment during 40 hours per week, 8:00 AM–5:00 PM.

This role blends administrative duties with strong customer service to support the clinic's efficiency and reputation.