Patient Experience Specialist – Front Desk & Scheduling

UnityPoint Health; Pocahontas (IA); On-site; USD 29,000 - 32,000; Full time

Job summary

UnityPoint Health in Pocahontas, IA is seeking an Experience Specialist/Receptionist for Family Medicine. You will greet patients, check them in and out, schedule appointments, collect payments, and ensure a welcoming clinic environment.

The role requires a high school diploma or GED, 1+ year of customer service, and solid communication skills, with basic computer and scheduling software proficiency. This is a full-time, on-site position with competitive benefits.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment.
• Check patients in and out, verify personal and insurance information, and update records as needed.
• Schedule, confirm, and manage patient appointments using the clinic’s electronic health record (EHR) system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Collect and process payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records and comply with HIPAA regulations.
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

Skills

Customer service

Communication

Attention to detail

Multitasking

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling platforms

Job description

UnityPoint Health in Pocahontas, IA is seeking an Experience Specialist/Receptionist for Family Medicine. You will greet patients, check them in and out, schedule appointments, collect payments, and ensure a welcoming clinic environment.

The role requires a high school diploma or GED, 1+ year of customer service, and solid communication skills, with basic computer and scheduling software proficiency. This is a full-time, on-site position with competitive benefits.