Patient Experience Front Desk Specialist (36 hrs/wk)

Cmhsumner; Fort Dodge (IA); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Parental leave

401K matching

Employee recognition program

Dental insurance

Health insurance

Paid holidays

Short and long-term disability

Daily Pay

Tuition reimbursement

Adoption assistance

Descrizione del lavoro

UnityPoint Health in Fort Dodge is hiring an Experience Specialist/Receptionist for the Urology Clinic. This full-time role handles front desk duties, patient check-in/out, scheduling, and inquiries in a daytime, 36-hour-per-week schedule (Mon-Fri). You will greet patients, verify information, and support billing and records with HIPAA compliance.

The position emphasizes a welcoming, professional environment and collaboration with clinical staff to optimize patient flow and service quality.

Competenze

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic proficiency in computer systems and scheduling platforms.

Mansioni

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment.
• Check patients in and out, verify personal and insurance information, and update records as needed.
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Collect and process payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records and comply with HIPAA regulations.
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

Conoscenze

Customer service

Front desk

Communication

Multitasking

Attention to detail

HIPAA

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Scheduling platforms

Descrizione del lavoro

UnityPoint Health in Fort Dodge is hiring an Experience Specialist/Receptionist for the Urology Clinic. This full-time role handles front desk duties, patient check-in/out, scheduling, and inquiries in a daytime, 36-hour-per-week schedule (Mon-Fri). You will greet patients, verify information, and support billing and records with HIPAA compliance.

The position emphasizes a welcoming, professional environment and collaboration with clinical staff to optimize patient flow and service quality.