Receptionist

UnityPoint Health; Moline (IL); In loco; USD 21.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full Time Benefits

Descrizione del lavoro

UnityPoint Clinic SouthPark Pointe Family Medicine in Moline, IL is seeking an Experience Specialist/Receptionist to be the first point of contact for patients and visitors. You will manage front desk tasks and ensure a welcoming, professional environment during 40 hours per week, 8:00 AM–5:00 PM.

This role blends administrative duties with strong customer service to support the clinic's efficiency and reputation.

Competenze

• 1+ year of customer service or front desk experience preferred
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems including Microsoft Office and scheduling platforms
• Professional appearance and demeanor
• High School Diploma or GED required

Mansioni

• Greet patients and visitors warmly and professionally
• Check patients in/out, verify information, update records
• Schedule, confirm, and manage appointments in the EHR system
• Answer calls, respond to inquiries, direct calls to departments
• Collect and process payments, issue receipts, assist with billing questions
• Maintain patient record confidentiality and HIPAA compliance
• Monitor waiting area for cleanliness and flow of traffic
• Coordinate with clinical staff to manage patient flow
• Perform general admin tasks (data entry, filing, faxing, scanning)
• Assist onboarding new patients and educate on clinic policies

Conoscenze

Customer service

Front desk

Communication skills

Detail oriented

Computer skills

Formazione

High School Diploma or GED

Descrizione del lavoro

• Area of Interest: Patient Services

• Salary Range: $15.25 – $22.15/hr*

• FTE/Hours per pay period: 1.0

• Department: Fam Med- SouthPark Pointe- QC

• Shift: 1st M-F 8-5

• Job ID: 189474

Overview

UnityPoint Clinic

SouthPark Pointe Family Medicine

Moline, IL

40 hours/week – 8:00AM-5:00PM

Full Time Benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment

• Check patients in and out, verify personal and insurance information, and update records as needed

• Schedule, confirm, and manage patient appointments using the clinic’s electronic health record (EHR) system

• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments

• Collect and process payments, issue receipts, and assist with billing questions

• Maintain confidentiality of all patient records and comply with HIPAA regulations

• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic

• Coordinate with clinical staff to manage patient flow and minimize wait times

• Perform general administrative duties such as data entry, filing, faxing, and scanning documents

• Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

• High School Diploma or GED required

• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)

• Excellent interpersonal, communication, and problem-solving skills

• Strong attention to detail and ability to multitask in a fast-paced environment

• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms

• Professional appearance and demeanor

*Specific offers are determined by various factors , such as experience, skills, internal equity, and other business needs. T he salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.