Experience Specialist/Receptionist - Urology Clinic - Fort Dodge

UnityPoint Health; Fort Dodge (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental insurance

Health insurance

Paid holidays

Short and long-term disability

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health in Fort Dodge is hiring an Experience Specialist/Receptionist for the Urology Clinic. This full-time role handles front desk duties, patient check-in/out, scheduling, and inquiries in a daytime, 36-hour-per-week schedule (Mon-Fri). You will greet patients, verify information, and support billing and records with HIPAA compliance.

The position emphasizes a welcoming, professional environment and collaboration with clinical staff to optimize patient flow and service quality.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic proficiency in computer systems and scheduling platforms.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment.
• Check patients in and out, verify personal and insurance information, and update records as needed.
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Collect and process payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records and comply with HIPAA regulations.
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

Skills

Customer service

Front desk

Communication

Multitasking

Attention to detail

HIPAA

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling platforms

Job description

• Area of Interest: Patient Services
• FTE/Hours per pay period: 0.9
• Department: Urology - Fort Dodge
• Shift: 36/week
• Job ID: 189436

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Urology Clinic (Fort Dodge)

36/hrs per week (M-F, Daytime Hours) - Full-time + benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
• Excellent interpersonal, communication, and problem-solving skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor