Patient Experience Specialist — Front Desk

Wills Eye Foundation; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement plan

Tuition assistance

Paid time off

Employee assistance programs

Job summary

Wills Eye Hospital in Philadelphia, PA, is hiring a Full-Time Patient Service Representative to greet patients, register for appointments, verify insurance, and schedule follow-ups with accuracy and care.

You will support clinicians and staff, manage the administrative workflow, and help deliver a positive patient experience in a fast-paced ophthalmology setting. Strong communication and detail orientation are essential.

Qualifications

• High school diploma or equivalent is required.
• Two years of experience in health care.
• Exceptional customer service practices.
• Ability to verbally communicate information to staff and patients professionally.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Responsibilities

• Greet patients courteously and register for appointments.
• Verify insurance and assist with referrals/authorizations.
• Enter charges accurately and schedule follow-ups.
• Coordinate with providers and clinical staff to ensure smooth operations.
• Communicate wait times and provide updates to patients.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Tools

EHR/EMR systems

Job description

Wills Eye Hospital in Philadelphia, PA, is hiring a Full-Time Patient Service Representative to greet patients, register for appointments, verify insurance, and schedule follow-ups with accuracy and care.

You will support clinicians and staff, manage the administrative workflow, and help deliver a positive patient experience in a fast-paced ophthalmology setting. Strong communication and detail orientation are essential.