Patient Experience Specialist

Delaware Eye Care Center; Newark (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Optical coverage

401K

Life insurance

Paid holidays

Paid time off

Parking

Career ladder

Job summary

Delaware Eye Care Center in Newark, DE is seeking a full-time Patient Services Representative I to greet patients, verify insurance and manage appointments. No late evenings and a team-oriented environment support your success.

This role is the first point of contact in a medical setting; multitasking, calm under pressure, and attention to detail are essential as you handle check-in, check-out, and phone duties. Training and career ladder opportunities are available.

Qualifications

• High school diploma or equivalent required.
• Compassionate and able to gain patient trust.
• Calm and professional under pressure.
• Strong written and verbal communication.
• Experience in medical practice preferred.

Responsibilities

• Greet and welcome patients and visitors.
• Check in/out according to policy.
• Verify insurance eligibility and collect copayments.
• Schedule return appointments and reminders.
• Maintain confidentiality of patient information.
• Answer calls with proper etiquette.
• Travel between locations if needed.
• Assist with inventory of retail items if applicable.
• Perform duties professionally and courteously.

Skills

Compassionate

Calm under pressure

Attention to detail

Strong communication

Team oriented

Independent worker

Medical office experience

Insurance knowledge

Education

High school diploma or equivalent

Tools

NextGen

Microsoft Office

Clearwave

Job description

Delaware Eye Care Center in Newark, DE is seeking a full-time Patient Services Representative I to greet patients, verify insurance and manage appointments. No late evenings and a team-oriented environment support your success.

This role is the first point of contact in a medical setting; multitasking, calm under pressure, and attention to detail are essential as you handle check-in, check-out, and phone duties. Training and career ladder opportunities are available.