Patient Service Representative | Full-Time - Philadelphia, PA

Wills Eye Foundation; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement plan

Tuition assistance

Paid time off

Employee assistance programs

Job summary

Wills Eye Hospital in Philadelphia, PA, is hiring a Full-Time Patient Service Representative to greet patients, register for appointments, verify insurance, and schedule follow-ups with accuracy and care.

You will support clinicians and staff, manage the administrative workflow, and help deliver a positive patient experience in a fast-paced ophthalmology setting. Strong communication and detail orientation are essential.

Qualifications

• High school diploma or equivalent is required.
• Two years of experience in health care.
• Exceptional customer service practices.
• Ability to verbally communicate information to staff and patients professionally.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Responsibilities

• Greet patients courteously and register for appointments.
• Verify insurance and assist with referrals/authorizations.
• Enter charges accurately and schedule follow-ups.
• Coordinate with providers and clinical staff to ensure smooth operations.
• Communicate wait times and provide updates to patients.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma

Tools

EHR/EMR systems

Job description

Patient Service Representative | Full-Time

Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow up appointments and enter the patients' charges accurately. This is a Full-Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment.

Why Join Wills Eye

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We Offer

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contribute to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Key Responsibilities

• Ensures that all patients are greeted in a friendly and professional manner.
• Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
• Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
• Ensures that the resident and staff attending have signed the charts prior to entering any charges.
• Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification.
• Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
• Communicate with the technicians as necessary to service a patient's needs.

What You Bring

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Minimum Qualifications

• High school diploma or equivalent required.
• Two (2) years of experience in health care required.
• Exceptional customer service practices required.
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Preferred Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred.

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight‑threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Recruitment Process Safety

Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.

Required Skills

• High school diploma or equivalent required.
• Two (2) Years Of Experience In Health Care Required.
• Exceptional customer service practices required.
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.