Patient Service Representative - Part Time

Tennessee Orthopaedic Alliance; Nashville (TN); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Free Parking

Growth Opportunities

Part Time schedule

Job summary

Tennessee Orthopaedic Alliance is seeking a Part Time Patient Service Representative in Nashville. You will be the friendly face greeting patients, verifying demographics, updating insurance, handling referrals, and collecting payments to support efficient clinics and patient care.

You will collaborate with clinical staff and front desk teams to ensure smooth check-ins, accurate documentation, and timely appointment scheduling in a fast-paced environment.

Qualifications

• Demonstrate exceptional customer service and patient focus to make each encounter positive.
• Verify patient demographic information upon arrival.
• Update and change insurance information as appropriate.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer and link to the correct case.
• Collect copayments, coinsurances, deductibles, and balances.

Responsibilities

• Prep daily clinics for upcoming appointments and print related documents.
• Schedule follow-up appointments as necessary.
• Ensure that all documentation is entered accurately and swiftly.
• Work closely with clinical colleagues and administrative teammates to develop a cohesive team.
• May be assigned to front desk as a Greeter and direct patients.

Skills

Customer service

Communication

Team collaboration

Patient focus

Job description

Part Time Work***

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:

• Stability- TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!
• Impact- TOA’s team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and helping patients live their best life.
• Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards- TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The Patient Service Representative Is The Friendly And Helpful Face Of TOA - Generally, The First Person Who Interacts With Our Patients And Their Families. The Patient Service Representative Sets The Tone For a Great Patient Visit By Professionally And Compassionately Attending To The Patients As They Arrive For Their Appointment At TOA

Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team

Verify patient demographic information upon arrival

Update and change insurance information as appropriate

Scan insurance cards and drivers licenses

Enter referrals into the computer and link it to the appropriate case

Collect copayments, coinsurances, deductibles, and balances

Prep daily clinics for upcoming appointments and print related documents

Create a record of the appointment, or an encounter and print

Ensure that all documentation is entered accurately and swiftly

Schedule follow-up appointments as necessary

Work Environment

• Part Time work schedule
• Free Parking
• Growth Opportunities

The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA’s clinics at the front desk and may be required to participate as a “Greeter” sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.