Patient Experience Specialist - Front Desk

Rush University Medical Center; Edison (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical plan

Vision and dental plan

401(k) retirement plan

Life and Disability protection

Job summary

Kessler Rehabilitation Center is seeking a Patient Service Specialist to serve as the front desk receptionist in Edison, NJ. This full-time role involves day and evening shifts, 40 hours per week, handling patient check-ins, appointment scheduling, insurance verification, and co-pay collection to ensure smooth operations.

The position requires HS diploma or GED and customer service experience, with preferred knowledge of insurance verification and healthcare/medical office administration.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.
• Knowledge of insurance verification is preferred.
• Healthcare, Medical, Dental office administration experience preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phones
• Ability to multi-task in a high volume setting
• Insurance verification and pre-authorization
• Schedules patients' appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billing
• Complete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff and supporting departments to ensure a seamless experience

Skills

Customer service

Multitasking

Education

HS diploma or GED

Job description

Kessler Rehabilitation Center is seeking a Patient Service Specialist to serve as the front desk receptionist in Edison, NJ. This full-time role involves day and evening shifts, 40 hours per week, handling patient check-ins, appointment scheduling, insurance verification, and co-pay collection to ensure smooth operations.

The position requires HS diploma or GED and customer service experience, with preferred knowledge of insurance verification and healthcare/medical office administration.