Patient Experience Representative Float Pool (Weymouth/South Shore)

Boston Children’s Hospital; Weymouth (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative for our Weymouth/South Shore float pool. This on-site role supports ambulatory clinics, central registration, and telephone operations, with shifts between 7:00am–7:00pm and a $2,000 sign-on bonus.

The position involves greeting patients, screening, directing visitors, scheduling, and clerical tasks across departments after training. This is an entry-level opportunity at a Harvard teaching pediatric hospital.

Qualifications

• Experience in customer service preferred.
• Strong communication with patients and families.
• Ability to multitask in a clinical/ambulatory setting.

Responsibilities

• Provide friendly customer service to patients, families and visitors.
• Assist with patient registration, demographics, and appointment questions.
• Scan/collect clinical information and assist in preparing rooms for exams.

Skills

Customer service

Communication

Administrative support

Education

High-school diploma or GED

Job description

Position Summary

Patient Experience Representative (onsite in Weymouth/South Shore location)

Monday - Friday. Schedule flexibility is needed to work shifts between 7:00am – 7:00pm.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months). Terms/taxes apply. We can be flexible on a start date.

Are you recent college graduate, or are you already in your career and looking to make a change? The Float Pool Weymouth/South Shore is a great way for you to learn about different medical specialties and departments at our Harvard teaching pediatric hospital in an administrative/customer service capacity.

After successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments.

Key Responsibilities

• Customer Service
  
  
  
  • Demonstrating positive and effective customer service that supports departmental and hospital operations, patients and families.
  
  
  • Responding to routine inquiries about hospital protocol, policies and procedures.
  
  
  • Greeting, screening and directing patients, families and visitors.
  
  
  • May be required to rotate in departments with call centers.
  
  
  
  


• Patient Registration/Admissions/Discharge
  
  
  
  • May be required to collect height, weight and temperature and answer questionnaires in EMR.
  
  
  • With guidance, may prepare rooms for examinations and provide assistance to patients according to established procedures and instructions.
  
  
  • Recording and processing patient demographics, insurance/payment and referral information for all patient encounters.
  
  
  • Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
  
  
  • May collect, record and secure co-payments made by patients and families, reconcile payments and prepare deposits.
  
  
  • Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
  
  
  
  


• Scheduling
  
  
  
  • Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
  
  
  • Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
  
  
  
  


• Administration
  
  
  
  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of knowledge and authority.
  
  
  • Scheduling meetings, programs and events. Maintaining calendars for physicians/supervisors.
  
  
  • Assisting in organizing and scheduling conferences, seminars and other department-sponsored programs or events.
  
  
  • Providing routine clerical support as needed.
  
  
  • May collect and organize medical records, information, materials and supplies required for appointments.
  
  
  
  


• Technology
  
  
  
  • Utilizing all office technology, including phone systems, email, Microsoft Office, as well as clinical, scheduling and billing applications.
  
  
  • Enrolling patients and caregivers in patient portal.
  
  
  
  

Minimum Qualifications

Education: High-school or GED diploma

Experience: Preferred customer service experience