Patient Experience Specialist - Float Pool (Onsite)

Boston Children’s Hospital; Weymouth (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative for our Weymouth/South Shore float pool. This on-site role supports ambulatory clinics, central registration, and telephone operations, with shifts between 7:00am–7:00pm and a $2,000 sign-on bonus.

The position involves greeting patients, screening, directing visitors, scheduling, and clerical tasks across departments after training. This is an entry-level opportunity at a Harvard teaching pediatric hospital.

Qualifications

• Experience in customer service preferred.
• Strong communication with patients and families.
• Ability to multitask in a clinical/ambulatory setting.

Responsibilities

• Provide friendly customer service to patients, families and visitors.
• Assist with patient registration, demographics, and appointment questions.
• Scan/collect clinical information and assist in preparing rooms for exams.

Skills

Customer service

Communication

Administrative support

Education

High-school diploma or GED

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative for our Weymouth/South Shore float pool. This on-site role supports ambulatory clinics, central registration, and telephone operations, with shifts between 7:00am–7:00pm and a $2,000 sign-on bonus.

The position involves greeting patients, screening, directing visitors, scheduling, and clerical tasks across departments after training. This is an entry-level opportunity at a Harvard teaching pediatric hospital.