Patient Experience Specialist – ED & Admitting

Cleveland Clinic; United States; Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Join Cleveland Clinic’s Martin North Hospital in Stuart as a Patient Service Specialist supporting the Emergency Department and Outpatient Admitting. You will greet patients, collect registration details, assist with wayfinding, and help with transport as needed.

The role offers a pathway within Cleveland Clinic’s customer-service career ladder. Ideal candidates bring strong communication, organization, and a patient-first mindset.

Qualifikationen

• High School Diploma or GED and two years of experience in patient registration, scheduling, or insurance processing.
• OR an Associate’s Degree and one year of experience.
• OR a Bachelor’s Degree.

Aufgaben

• Greet patients and collect registration information.
• Assist with wayfinding and transport patients when needed.
• Perform patient registration, visit preparation, scheduling and insurance verification.
• Provide excellent service to ensure positive patient experiences.
• Invest in HEART model to triage and resolve patient issues.
• Enter and maintain confidential patient information.

Kenntnisse

Communication skills

Organizational skills

Customer service

Professional demeanor

Ausbildung

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC Windows applications

Jobbeschreibung

Join Cleveland Clinic’s Martin North Hospital in Stuart as a Patient Service Specialist supporting the Emergency Department and Outpatient Admitting. You will greet patients, collect registration details, assist with wayfinding, and help with transport as needed.

The role offers a pathway within Cleveland Clinic’s customer-service career ladder. Ideal candidates bring strong communication, organization, and a patient-first mindset.