Patient Service Specialist - Emergency Department and Outpatient Admitting

Cleveland Clinic; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic’s Martin North Hospital in Stuart, FL seeks a Patient Service Specialist to support Emergency Department and Outpatient Admitting. You will greet patients, collect registration data, assist with wayfinding, and transport patients as needed.

The role emphasizes a patient-first approach, accurate data handling, and collaboration to ensure smooth workflow and positive experiences for patients and families.

Qualifications

• High School Diploma or GED with 2 years in patient registration or related experience
• OR an Associate’s Degree with 1 year experience
• OR a Bachelor’s Degree
• Proficient PC Windows skills to input and retrieve data
• Ability to perform basic math for insurance co-pays
• Excellent communication and organizational skills

Responsibilities

• Provide a welcoming front-desk experience for patients and visitors.
• Collect registration information and perform patient scheduling tasks.
• Assist with wayfinding and transport patients when needed.
• Triage and resolve patient issues using the HEART model.
• Input and maintain confidential patient information.
• Promote MyChart and Appointment Pass to patients.
• Support process improvement and maintain high patient experience metrics.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Windows

Job description

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This particular role will support the Emergency Department and Outpatient Admitting. Some of your day-to-day responsibilities will include greeting patients, collecting registration information, assisting with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works Monday through Friday and rotating weekends/holidays. Shifts needed are 10:00AM – 8:30PM or 8:00AM – 6:30PM.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands‑on training.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Support and participate in process improvement efforts.
• Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.
• Generate staff provider schedules.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.