Patient Experience Specialist – ED & Front Desk

Cleveland Clinic; Port Saint Lucie (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Cleveland Clinic Tradition Hospital in Port St. Lucie, FL seeks a Patient Service Specialist to support the Emergency Department and float to other areas as needed. You will register patients, verify insurance, schedule appointments and help maintain timely room turnover.

The role requires excellent communication and organizational skills, with a flexible schedule including 24x7 shifts and weekend rotation. Training and growth opportunities are available.

Qualifications

• Experience in patient registration, scheduling or customer service is required.
• Proficiency with PC Windows applications and basic math for co-pays.
• Excellent communication and organization skills are essential.

Responsibilities

• Perform patient registration, visit preparation, scheduling and insurance verification.
• Assist with throughput in the Emergency Department and patient flow.
• Support front-end technology use to aid patient understanding.
• Enter and maintain confidential patient information and appointments.
• Provide a welcoming, professional environment for patients and families.
• Follow HEART model to triage and resolve patient issues.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Windows OS

Job description

Cleveland Clinic Tradition Hospital in Port St. Lucie, FL seeks a Patient Service Specialist to support the Emergency Department and float to other areas as needed. You will register patients, verify insurance, schedule appointments and help maintain timely room turnover.

The role requires excellent communication and organizational skills, with a flexible schedule including 24x7 shifts and weekend rotation. Training and growth opportunities are available.