Patient Experience Representative - Pulmonary (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Generous PTO and paid holidays

Health, dental, and vision insurance

Volunteer opportunities

Training and development programs

Rewards program

Team celebrations and events

Casual dress days

Job summary

The Iowa Clinic, headquartered in Central Iowa, is seeking a friendly, patient-focused registration team member to join our clinic. You’ll work during standard clinic hours, with no night shifts, and serve as the direct contact for patient registration and scheduling flow.

You will register patients, provide patient materials, and communicate delays or changes while upholding The Iowa Clinic Experience with every interaction. We offer training and a welcoming team to support your success.

Qualifications

• High School diploma or equivalent required.
• No medical office experience necessary, we will train you.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Register patients and manage clinical scheduling as a primary contact and resource.
• Assist with patient materials and communicate delays or changes to patients.
• Strive to create The Iowa Clinic Experience with every interaction.

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

• Arrive at work in the morning – no night shifts here!
• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening – hooray for working standard clinic hours!

Qualifications

• High School diploma or equivalent required.
• No medical office experience necessary, we will train you!
• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

What’s In It For You

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Training and development programs
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication