Patient Experience Advocate

Cooper University Health Care; Camden (NJ); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

Cooper University Health Care in New Jersey is seeking a Service Excellence Advocate to bridge communication between patients, families and hospital staff, ensuring concerns are addressed promptly and effectively to improve the patient experience. The role emphasizes proactive engagement, collaboration with clinical leadership and outcomes aligned with organizational goals.

The position requires strong communication skills, energy to work in a fast-paced setting, and fluency in English, with

Qualifications

• 3-5 years of customer service experience in a hospital setting preferred.
• Spanish language ability preferred for translating medical information.

Responsibilities

• Serve as a key liaison between patients, families, and hospital staff to address care concerns.
• Resolve patient and family concerns promptly and foster a patient-centered environment.

Skills

Customer Service

Hospital Experience

Spanish Language

Education

High School Diploma

Bachelor's Degree Preferred

Experience Substitution for Degree

Job description

Cooper University Health Care in New Jersey is seeking a Service Excellence Advocate to bridge communication between patients, families and hospital staff, ensuring concerns are addressed promptly and effectively to improve the patient experience. The role emphasizes proactive engagement, collaboration with clinical leadership and outcomes aligned with organizational goals.

The position requires strong communication skills, energy to work in a fast-paced setting, and fluency in English, with