Patient Experience Advocate: Elevate Care & Service

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cooper University Health Care in New Jersey seeks a Service Excellence Advocate to act as a key liaison between patients, families and hospital staff, ensuring concerns are addressed and the experience is improved. The role focuses on proactive engagement, effective problem-solving and collaboration with clinical and administrative leaders.

We value excellent communication, cultural sensitivity and the ability to translate medical information when needed.

Qualifications

• High School Diploma required, bachelor’s preferred or relevant patient advocate experience.
• Spanish language ability is preferred for translating medical information.
• Experience in hospital patient advocacy or customer service is desirable.

Responsibilities

• Serve as liaison between patients, families and hospital staff to address concerns and improve care experience.
• Resolve patient and family issues promptly, escalate when necessary and document feedback.

Skills

Communication

Critical thinking

Conflict resolution

Customer service

Microsoft 365

Education

High School Diploma

Bachelor's degree preferred

Equivalent patient advocate experience

Tools

EPIC

RL Feedback

Job description

Cooper University Health Care in New Jersey seeks a Service Excellence Advocate to act as a key liaison between patients, families and hospital staff, ensuring concerns are addressed and the experience is improved. The role focuses on proactive engagement, effective problem-solving and collaboration with clinical and administrative leaders.

We value excellent communication, cultural sensitivity and the ability to translate medical information when needed.