Service Excellence Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care in Camden, NJ, is seeking a Service Excellence Specialist to ensure patients' comfort and non-clinical needs during their hospital stay. You will conduct Comfort Rounds and connect with patients twice daily to address needs and provide compassionate support.

The role requires at least 2 years of experience in service excellence or a related setting and a High School Diploma (Bachelor's degree preferred).

Qualifications

• 2 years of experience in service excellence or related role.
• Strong interpersonal and communication skills.
• Ability to address patient comfort with compassion.

Responsibilities

• Conduct Comfort Rounds, connecting with patients twice daily to ensure comfort and needs are met.
• Facilitate service needs, addressing comfort concerns, and ensuring timely patient attention.

Skills

Empathy

Communication

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children's Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Reports annual survey for six years.

More than 2.54 million patients visit Cooper's facilities annually. Cooper's ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.

Experience Required

• 2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00