Patient Experience Specialist — Clinic Front Desk

CommonSpirit Health; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

CHI Health Clinic in Omaha seeks a friendly Clinic Receptionist to serve as the welcoming face and first point of contact for patients, ensuring a smooth, patient-centered experience. You will answer calls, schedule appointments, collect demographics and insurance info, manage check-in/out, process payments, and coordinate follow-ups, while upholding confidentiality and clinic policies.

One year of customer service or clerical experience is required; strong organization and communication skills

Qualifications

• One year of customer service, clerical, or business-related experience.
• Strong organizational skills and multitasking ability.
• Commitment to patient confidentiality and regulatory policies.
• Empathetic, detail-oriented with excellent communication.

Responsibilities

• Greet patients and register them with warmth and efficiency.
• Manage incoming calls and schedule appointments per guidelines.
• Collect and verify patient demographics and insurance information.
• Assist with check-in/check-out and process payments.
• Coordinate follow-up appointments and inform patients of delays.
• Maintain patient confidentiality and comply with clinic policies.

Skills

Customer service

Communication skills

Organizational skills

Job description

CHI Health Clinic in Omaha seeks a friendly Clinic Receptionist to serve as the welcoming face and first point of contact for patients, ensuring a smooth, patient-centered experience. You will answer calls, schedule appointments, collect demographics and insurance info, manage check-in/out, process payments, and coordinate follow-ups, while upholding confidentiality and clinic policies.

One year of customer service or clerical experience is required; strong organization and communication skills