Patient Experience Coordinator

CHI Health Missouri Valley; Oakland Township (IA); On-site; USD 26,000 - 34,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Clinic Receptionist to be the welcoming heart of the clinic, ensuring a comfortable and efficient patient journey. You will greet patients, manage check-in and check-out, and coordinate front-desk operations to support smooth daily care.

In this role you will collect accurate patient and insurance information, obtain copays and deductibles, schedule appointments according to guidelines, copy/scan documents into the electronic medical record, and prepare

Qualifications

• One year of customer service, clerical, or business-related experience.

Responsibilities

• Check-in patients and complete paperwork for admissions.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Collect patient and insurance information, including copays and deductibles.
• Copy/scan patient documents into the electronic medical record.
• Prepare charts for patient appointments.

Skills

Customer service experience

Job description

CHI Health Missouri Valley is seeking a Clinic Receptionist to be the welcoming heart of the clinic, ensuring a comfortable and efficient patient journey. You will greet patients, manage check-in and check-out, and coordinate front-desk operations to support smooth daily care.

In this role you will collect accurate patient and insurance information, obtain copays and deductibles, schedule appointments according to guidelines, copy/scan documents into the electronic medical record, and prepare