Patient Experience Specialist - Aesthetic Surgery Office

Rowe Plastic Surgery; New York (NY); Presencial; USD 63.039.000 - 68.770.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

Rowe Plastic Surgery is seeking a polished Patient Coordinator for our Park Avenue office. You will be the first point of contact, handling front desk duties, scheduling, and coordination with surgeons and clinical staff.

You will manage patient intake, medical history, consents, and help with insurance and financing discussions. This role is essential to maintaining a smooth patient journey in a fast-paced aesthetic practice.

Formación

• High school diploma or equivalent required.
• 1–3 years in a medical office, aesthetic practice, or healthcare/customer-facing role.
• Strong verbal and written communication and professional presence.
• Proficiency with scheduling software and EMR/practice management systems.

Responsabilidades

• Welcome patients and manage check-in / check-out and daily schedule flow.
• Respond to calls, emails, and online inquiries promptly and courteously.
• Schedule and confirm consultations, pre- and post-operative appointments.
• Coordinate provider calendars including virtual consultations and reminders.
• Guide patients through consultation process including pricing and financing options.
• Collect new patient paperwork and maintain HIPAA-compliant records.

Conocimientos

Communication skills

Scheduling software

EMR proficiency

Attention to detail

Educación

High school diploma or equivalent

Medical Assistant training

Descripción del empleo

Rowe Plastic Surgery is seeking a polished Patient Coordinator for our Park Avenue office. You will be the first point of contact, handling front desk duties, scheduling, and coordination with surgeons and clinical staff.

You will manage patient intake, medical history, consents, and help with insurance and financing discussions. This role is essential to maintaining a smooth patient journey in a fast-paced aesthetic practice.