Patient Coordinator

Rowe Plastic Surgery; New York (NY); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Rowe Plastic Surgery is seeking a polished Patient Coordinator for our Park Avenue office. You will be the first point of contact, handling front desk duties, scheduling, and coordination with surgeons and clinical staff.

You will manage patient intake, medical history, consents, and help with insurance and financing discussions. This role is essential to maintaining a smooth patient journey in a fast-paced aesthetic practice.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in a medical office, aesthetic practice, or healthcare/customer-facing role.
• Strong verbal and written communication and professional presence.
• Proficiency with scheduling software and EMR/practice management systems.

Responsibilities

• Welcome patients and manage check-in / check-out and daily schedule flow.
• Respond to calls, emails, and online inquiries promptly and courteously.
• Schedule and confirm consultations, pre- and post-operative appointments.
• Coordinate provider calendars including virtual consultations and reminders.
• Guide patients through consultation process including pricing and financing options.
• Collect new patient paperwork and maintain HIPAA-compliant records.

Skills

Communication skills

Scheduling software

EMR proficiency

Attention to detail

Education

High school diploma or equivalent

Medical Assistant training

Job description

About Us

Job Description About UsRowe Plastic Surgery is a multi-site aesthetic and reconstructive plastic surgery practice founded by Dr. Norman Rowe, with offices in New York City, New Jersey, and Palm Beach, and a new location opening in Atlanta. Our patients come to us for exceptional surgical results and a personalized, high-touch experience from the first call through recovery. Our team makes that experience possible, and we are growing.

The Opportunity

We are looking for a polished, organized Patient Coordinator to join our Park Avenue office. You will be the first person our patients meet and their main point of contact throughout their care. If you enjoy building relationships with patients, keeping a busy schedule running smoothly, and working closely with surgeons and clinical staff, this role is a great fit.

What You Will Do

Patient Experience and Front Desk

• Welcome patients warmly and manage check-in, check-out, and the day's schedule flow
• Respond promptly and courteously to calls, emails, and online inquiries

Scheduling and Coordination

• Schedule and confirm consultations, pre-operative appointments, and post-operative follow-ups
• Coordinate provider calendars, including virtual consultations
• Send appointment reminders and follow up on cancellations and missed appointments

Consultation Support

• Guide prospective patients through the consultation process, including pricing and financing options
• Follow up with consultation leads and track conversions for practice reporting

Patient Intake and Clinical Coordination

• Collect new patient paperwork, medical history, signed consents, and patient photos
• Manage medical clearance: gather information from patients and send clearance to the hospital
• Obtain authorizations for radiology, MRI, and CT scans
• Maintain accurate patient records in the EMR in compliance with HIPAA

What You Bring

• High school diploma or equivalent
• 1-3 years of experience in a medical office, aesthetic practice, or customer-facing healthcare or hospitality role
• Strong verbal and written communication skills and a professional presence
• Proficiency with scheduling software and EMR/practice management systems
• Strong attention to detail in a fast-paced environment

Nice to Have

• Experience in plastic surgery, dermatology, or a medical spa
• Medical Assistant training or experience
• Familiarity with cosmetic financing platforms (CareCredit, Cherry, Alphaeon)
• Experience with Nextech, Symplast, or a similar aesthetic EMR

Schedule and Pay

• Full-time, hourly (non-exempt), based in our Park Avenue office
• Occasional early morning, evening, or weekend availability to accommodate patient scheduling

Pay range: $22.00 - $24.00 per hour, based on experience

Benefits:

• 401(k)401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location

In person

Company Description

Rowe Plastic Surgery is a leading provider of aesthetic and reconstructive procedures, committed to delivering exceptional patient care in a supportive and professional environment. With multiple locations across the region, our team of board-certified surgeons, clinicians, and administrative professionals work collaboratively to help patients look and feel their best. We pride ourselves on innovation, patient satisfaction, and a strong culture of excellence and compassion.

Rowe Plastic Surgery is a leading provider of aesthetic and reconstructive procedures, committed to delivering exceptional patient care in a supportive and professional environment. With multiple locations across the region, our team of board-certified surgeons, clinicians, and administrative professionals work collaboratively to help patients look and feel their best. We pride ourselves on innovation, patient satisfaction, and a strong culture of excellence and compassion.

Rowe Plastic Surgery is an equal opportunity employer. We welcome applicants of all backgrounds and make employment decisions without regard to any characteristic protected by federal, state, or local law.