Patient Experience Specialist

US Eye; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Sarasota, FL is seeking a friendly receptionist to manage front desk duties in a fast-paced eye care practice. You will greet patients, verify information, and assist with questions while maintaining a welcoming environment.

Responsibilities include check-in, scheduling inquiries, co-pays, and patient checkout, using Microsoft Office and practice software. A professional, patient-focused approach is essential.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Associate’s degree preferred.
• Must be able to work under pressure and respond to patient requests positively.

Responsibilities

• Greet and direct patients, visitors, and staff at entry.
• Verify information and assist with patient check-in.
• Print daily schedules and manage appointment details.
• Attend to walk-in patients and scheduling inquiries.
• Process co-pays and balances at checkout.
• Maintain orderly and safe workspace for patients and staff.
• Complete reports and forms as requested.
• Travel to other locations as necessary.

Skills

Customer service

Multitasking

Time management

Communication

Reading and writing

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

US Eye in Sarasota, FL is seeking a friendly receptionist to manage front desk duties in a fast-paced eye care practice. You will greet patients, verify information, and assist with questions while maintaining a welcoming environment.

Responsibilities include check-in, scheduling inquiries, co-pays, and patient checkout, using Microsoft Office and practice software. A professional, patient-focused approach is essential.