Patient Experience Specialist

Vsp-Visio; Salem (OR); On-site; USD 22,730 - 25,485; Full time

Job summary

VSP Vision in Salem, OR is seeking a Patient Coordinator for All Family Vision Care. This full-time role focuses on delivering a high-quality patient experience, greeting patients, and guiding them through the eye care journey.

You will document patient information, manage scheduling, and handle check-in/check-out, payments, and communications. The position emphasizes teamwork, accuracy, and discretion to protect patient records.

Qualifications

• One to two years of administrative experience.
• Proficient in MS Office.
• Excellent verbal communication.
• Strong written communication.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and rapport-building skills.
• Ability to document patient information accurately and maintain confidentiality.

Responsibilities

• Greet patients and manage check-in/check-out with high satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain patient records securely and confidentially.
• Schedule appointments to maintain patient flow and prepare charts.
• Perform administrative tasks such as reports and releasing records.
• Keep a well-organized front desk and entry area.
• Collaborate across departments on special projects.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Tools

MS Office

Job description

VSP Vision in Salem, OR is seeking a Patient Coordinator for All Family Vision Care. This full-time role focuses on delivering a high-quality patient experience, greeting patients, and guiding them through the eye care journey.

You will document patient information, manage scheduling, and handle check-in/check-out, payments, and communications. The position emphasizes teamwork, accuracy, and discretion to protect patient records.