Patient Experience & Scheduling Coordinator

VSP Vision; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

VSP Vision is seeking a patient-focused front desk administrator to welcome patients and manage the check-in/check-out process. You will document patient information, update records, collect payments, and triage inquiries via phone, email, and fax.

Responsibilities include coordinating appointments, maintaining confidential files, and supporting multiple departments. Strong MS Office skills and excellent communication are essential.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and be available for inquiries.
• Effective written communication to document situations and confirm agreements.
• Excellent interpersonal and rapport-building skills.
• Ability to ask questions to identify customer needs and exercise discretion.

Responsibilities

• Prioritize patient satisfaction by greeting patients and handling check-in and check-out.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries received via phone, email, and fax.
• Maintain patient records with security and confidentiality.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform confidential administrative tasks such as reports and releasing records.
• Keep an organized front desk and front entry at all times.
• Work on special projects and cross-train in different departments.

Skills

Administrative experience

Multitasking in fast-paced environment

Verbal communication

Written communication

Interpersonal skills

Problem solving

Discretion and judgment

Tools

MS Office

Job description

VSP Vision is seeking a patient-focused front desk administrator to welcome patients and manage the check-in/check-out process. You will document patient information, update records, collect payments, and triage inquiries via phone, email, and fax.

Responsibilities include coordinating appointments, maintaining confidential files, and supporting multiple departments. Strong MS Office skills and excellent communication are essential.