Patient Experience & Scheduling Coordinator

VSP Vision; Salem (OR); On-site; USD 37,000 - 52,000; Full time

Job summary

VSP Vision in Salem, Oregon is seeking a patient-focused front desk administrator to deliver a high-quality patient experience and ensure efficient patient flow. You will welcome patients, handle check-in/check-out, document information, and coordinate scheduling to keep operations running smoothly.

The ideal candidate has 1–2 years of administrative experience, proficiency with MS Office, and strong verbal and written communication.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Greet patients and manage check-in and check-out to ensure smooth flow.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain patient records with confidentiality and security.
• Schedule appointments to maintain patient flow and prepare charts for scheduled patients.
• Perform confidential administrative tasks and assemble reports as needed.
• Keep the front desk organized and support cross-department projects.

Skills

Admin experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Customer service

Problem-solving

Tools

MS Office

Job description

VSP Vision in Salem, Oregon is seeking a patient-focused front desk administrator to deliver a high-quality patient experience and ensure efficient patient flow. You will welcome patients, handle check-in/check-out, document information, and coordinate scheduling to keep operations running smoothly.

The ideal candidate has 1–2 years of administrative experience, proficiency with MS Office, and strong verbal and written communication.