Patient Experience Coordinator

VSP Vision; San Mateo (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

VSP Vision is seeking a friendly, detail‑oriented receptionist/administrative assistant to deliver a high‑quality patient experience by welcoming patients and guiding them through the eye care journey. You will manage check‑in/check‑out, update records, collect payments, triage inquiries by phone, email or fax, schedule appointments, and keep front desk organized across departments.

This role requires 1–2 years of administrative experience, proficiency with MS Office, and strong verbal and

Qualifications

• 1–2 years of administrative experience, including at least 1 year in administrative support
• Ability to multitask in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication to handle calls and inquiries
• Effective written communication to document customer situations
• Excellent interpersonal and rapport-building skills
• Ability to ask relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to listen, process transactions and interact with customers simultaneously

Responsibilities

• Greet patients and manage check-in/check-out to ensure satisfaction
• Document patient information, update records, and collect payments
• Triage inquiries via phone, email, and fax and respond promptly
• Maintain confidential patient records and secure files
• Schedule appointments and prepare charts for scheduled patients
• Perform administrative tasks such as reports and releasing records
• Keep front desk organized and assist in cross-department projects

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Problem solving

Customer service

Tools

MS Office

Job description

VSP Vision is seeking a friendly, detail‑oriented receptionist/administrative assistant to deliver a high‑quality patient experience by welcoming patients and guiding them through the eye care journey. You will manage check‑in/check‑out, update records, collect payments, triage inquiries by phone, email or fax, schedule appointments, and keep front desk organized across departments.

This role requires 1–2 years of administrative experience, proficiency with MS Office, and strong verbal and