Patient Experience Specialist

Martin's Point Health Care Inc.; Portland (OR); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Retirement plan

Paid time off

Volunteer time off

Pie day

Zusammenfassung

Martin's Point Health Care Inc. in Portland, OR is hiring a Care Team Patient Services Representative to deliver world-class service to patients and staff. You will answer care team calls, route inquiries, and support labs, scripts, and messaging to expedite care.

You will handle appointment scheduling, check-in/out, collect copays, and assist with new patient management. Requires a HS Diploma and 3+ years in admin or customer service, preferably in healthcare; strong communication and

Qualifikationen

• HS Diploma or equivalent, 3+ years in admin/customer service.
• Experience in a medical environment preferred.
• Knowledge of medical terminology is a plus.
• Strong computer and data-entry skills.

Aufgaben

• Answer care team phone calls within established quality metrics.
• Schedule, reschedule and cancel patient appointments.
• Support labs, scripts, messaging and referrals as needed.
• Collect copays and outstanding balances.
• Assist with patient service administrative tasks and new patient management.

Kenntnisse

Telephone etiquette

Interpersonal skills

Multitasking

Organizational skills

Medical terminology

Ausbildung

HS Diploma or equivalent

Tools

Windows

Jobbeschreibung

Martin's Point Health Care Inc. in Portland, OR is hiring a Care Team Patient Services Representative to deliver world-class service to patients and staff. You will answer care team calls, route inquiries, and support labs, scripts, and messaging to expedite care.

You will handle appointment scheduling, check-in/out, collect copays, and assist with new patient management. Requires a HS Diploma and 3+ years in admin or customer service, preferably in healthcare; strong communication and